We aim for a 7-day turnaround for a standard septic pump out, and usually we will be able to attend within a few days of booking however we can best service our customers if we understand their needs.
We understand that urgent situations can arise without warning and will always do our best to accommodate your requirement. If your drains are starting to gurgle, back up or overflow, let us know in the section below so we can prioritise your service accordingly.
How to Locate the Main Lid
Older style tanks are made of concrete and are almost always buried under the surface, usually below the level of your house foundation. The main access lid is quite large (around 1000mm x 700mm in size) and is the top most section of the tank itself. There will also be one or two IP (Inspection Points) along with a breather pipe. IP’s are only around 150mm in diameter and are most often at ground level, with a screw on cap. IP’s are usually found at the beginning and at the end of the septic tank, so somewhere between these 2 points you should find the lid.
We require the main lid to be accessible upon arrival. It is necessary to expose and dig up the entire lid for us to complete a service. If the main lid is not accessible when we arrive, we may not be able to pump out the tank.
Our trucks carry a maximum of 60 metres of hose …
We have a minimum charge of $220 which covers the full cost of the service and disposal for all tanks LESS than 3000L in size.
Any tank that is 3000L or larger is priced as a service fee of $110, plus disposal at the rate of $0.05c per litre. The table below gives you a guide for price based on the volume of the waste.
We have a minimum charge of $210 which covers the full cost of the service and disposal for all tanks up to and including 3000L. Any volume over this amount is charged at the rate of $0.05c per litre.
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